You may request a return for any product purchased from us within 7 days of receiving you order.

To initiate a return, please contact us via WhatsApp +39 351 4475 476, providing the reason for each item you wish to return.  Upon receiving your request, we will open a case for your return.

Customer is responsible for the return shipping cost.

Once your return meets all criteria and is confirmed as eligible for a refund, you will receive an notification, and you will receive your refund through the payment method used at the time of your order.

Please note that transaction fees (5%) will not be refunded for return orders.

This item will be processed with standard shipping procedure. 

We deliver on average in 3-5 working days from the receipt of payment. 

Once shipping is processed, you'll receive a tracking number where you can see your shipping status for your order.

The cost for shipping within Italy is free 

• Pristine - The item has not been used and shows no sign of wear or damage.  It may come with or without original tags and accessories.
• Excellent - The item has been used once or twice and is in an almost new condition.  It shows negligible signs of wear such as minor scuffs and scratches.
• Very Good - The item has been used often but has been cared for.  It shows some signs of wear and tear such as tiny stains, holes, scratches or other marks.
• Good - The item is an exclusive or coved piece that has been extremely loved and shows visible wear and tear, damage, or maybe repaired.  The product full fills the 528hz Vintage Love quality standards.